Customers affected by cell service outages after Alltel/Element - WAOW - Newsline 9, Wausau News, Weather, Sports

Customers affected by cell service outages after Alltel/Element Mobile switch

Posted:

WOOD COUNTY (WAOW)--Many Element Mobile customers are upset after they say they've been without cell phone coverage for several days.

 

Verizon recently bought out Alltel and in some areas services were changed over to Verizon but about 80,000 customers in our area were switched to Element Mobile.

Newsline talked to the COO of Element Mobile, Jerry Wilke, and he says that there were a few hiccups during the weekend changeover.

Wilke says many of the problems occurred after customers didn't trade their phones in for new Element mobile phones.

Various service problems occurred including cell, text and date outages.

 

If you have a problem with your phone, Wilke says you should go to an Element mobile store. or call 1-800-236-1461.

 

Wilke expects the problems to be ironed out in the next week.

 

Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and WAOW. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service and Mobile Privacy Policy & Terms of Service.

Persons with disabilities who need assistance with issues relating to the content of this station's public inspection file should contact Chief Engineer Russ Crass at 715-842-2251. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, at 888-835-5322 (TTY) or at fccinfo@fcc.gov.