Gift cards denied at local resort - WAOW - Newsline 9, Wausau News, Weather, Sports

Gift cards denied at local resort

Gift cards denied at local resort


by Elizabeth Fay

ROTHSCHILD (WAOW)--The Balbach family planned to ring in 2010 at the Grand Lodge in Rothschild.

They say they made reservations over the phone two months ago and confirmed the were paying with gift cards they received last year. The resort was previously the Lodge at Cedar Creek but that owner filed for bankruptcy earlier this year.

After making the 10 hour drive to the resort,  the staff told the family the cards were no good.

"It's maddening! its frustrating for me, the principal of it, but for the kids they were excited about going to the water park and spending these two days there, so it's a really disappointing for the kids," says John Balbach.

Newline 9 contacted management for comment.

The financial officer released a letter stating,

        "We are aware of a number of gift cards that were issued by the prior owner of this property    who is now bankrupt.  We are attempting to reach a resolution with the bank involved in the foreclosure process, but no resolution has been reached at this time. We are encouraging all gift card holders to retain their cards as we are hopeful a resolution will be reached."

In the meantime, the family canceled their rooms. They plan to stay with relatives in the area.

Online Reporter: Elizabeth Fay

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