Employees brush up on their customer service skills in Rhineland - WAOW - Newsline 9, Wausau News, Weather, Sports

Employees brush up on their customer service skills in Rhinelander


About two dozen different businesses in the Rhinelander area are trying to brush up on their customer service.

Nicolet Area Technical College held a training Wednesday on the basics of customer service.

More than 30 employees attended. Presenters discussed some tips on how to treat customers, including smiling and being helpful.

"We're getting ready to ramp up for the busy summer season and whether I have a traditional tourist based business or maybe a more service side business, we all see an increase in traffic, and during the summer time our second homeowners return our tourists come to the area and so it's really important before you start to get busy to maybe kind of remind yourself and your staff those little tips and pointers to help make sure your customers are returning to your store," said Lara Reed, the Executive Director of the Rhinelander Area Chamber of Commerce.

Presenters say they hope to host a similar training session sometime in June.

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