Glitches in new NYC 911 system - WAOW - Newsline 9, Wausau News, Weather, Sports

Glitches in new NYC 911 system



New York City 911 operators were forced to use pen and paper to communicate emergencies to dispatchers this week.
That's because a piece of the new system for the nation's largest 911 hub stalled.
It's the latest glitch in the $2 billion effort to modernize an aging system that failed during the Sept. 11 attacks.
City officials say no noticeable delays were reported. Spokesman John McCarthy says the replacement of any large system will have kinks.
The system upgrade includes a new backup call center in the Bronx and improvements to the current call center.


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