Enrollment counselors at Bridge Community Health Clinic in Wausau say they have only been able to enroll one person through the online health care marketplace so far. That application was completed Friday. But the success didn't last long. The site was glitching again Monday.
"Last week I was excited that we got through it. Today it's just very gloomy, as the weather kind of shows too, we're not able to get anybody through so this website is off and on right now," says AyLee Her, a certified enrollment counselor.
President Barack Obama says IT experts are working around the clock to fix problems with the online health insurance marketplace. The system has been plagued by problems since it opened three weeks ago. So far 19 million people have logged on only to find confusing error messages, broken calculators, wrong information on medicaid eligibility, and long delays and time outs. Both the President and Minority Leader agree the problems need to be fixed.
"A visit to the website is kind of like a trip to the Department of Motor Vehicles in your state," said Mitch McConnell.
Republicans are demanding the Health and Human Services secretary to testify before Congress about why the rollout has been so flawed. $500 million was spent to build the site.
There is a new feature on the site now, an "Apply by phone" option. The enrollment counselors at Bridge Community Health Clinic say they are going to use paper applications if the site isn't more reliable soon. They will have those available Tuesday at an informational event from 6 p.m. tp 8 p.m. at the Marathon County Public Library in Wausau.