Wisconsin Public Service responds to customer scam calls
Wisconsin Public Service is receiving reports from numerous customers of scam calls. Customers say they're getting calls about not paying their bills on time. They're being told if they don't pay their bills with a credit or prepaid card, their service will shut off in an hour.
If you receive a questionable phone call, WPS is advising you to ask the caller for their name and phone number. From there WPS wants to know about it; they ask you give them a call. Officials also want that information shared with the Department of Agriculture and Trade. A WPS spokesperson says receiving a phone call at all could be the first sign of a problem.
"That's not the way we do things," said Kelly Zagrzebski, WPS Community Relations spokesperson. "When we do disconnections or somebody is up for a disconnection, they are notified in writing, so they know what's going on. They're aware of things on their bill or past notices."
Officials say the scam is happening across the state. Both residential and commercial customers have reported getting the calls. Public service officials can't stress enough if you do get a concerning call, hang up or collect the person's information, and immediately call the Wisconsin Public Service customer service line, 800-450-7260. You can also visit http://www.wisconsinpublicservice.com/home/scam.aspx for more information.