Report: Airlines getting better in key areas except delays - WAOW - Newsline 9, Wausau News, Weather, Sports

Report: Airlines getting better in key areas except delays

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By The Associated Press

U.S. airlines are getting better at many things except getting you to your destination on time.

They are losing fewer bags. Complaints are down.

And on the anniversary of a man getting dragged off a plane because a crew member needed his seat, airlines are bumping fewer passengers.

That's the upshot of a report issued Monday by academics who analyze numbers compiled by the Transportation Department.

One of the researchers, Brent Bowen of Embry-Riddle Aeronautical University, says the industry is improving but many travelers remain frustrated by delays, surprises in the ticketing process, and other headaches.

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